Cancellation options
Each home has a cancellation policy chosen by its host. It's on the listing under "Things to know" with the exact dates for your stay, again at checkout, and on your trip page.
The four policies
- Flexible
Full refund up to a day before check-in. After that, the first night isn't refunded.
- Moderate
Full refund up to 5 days before check-in. After that, 50% until the day before check-in.
- Firm
Full refund up to 30 days before check-in, or within 48 hours of booking if check-in is 14+ days away. 50% up to 7 days before.
- Strict
Full refund only within 48 hours of booking, if check-in is 14+ days away. Otherwise 50% up to 7 days before check-in.
The policy saved with your booking is the one that applies, even if the host changes it later.
How to cancel
Open Trips, choose the stay and select Cancel. The trip page shows exactly how much comes back if you cancel now, before you confirm. If you're paying in two parts, the refund comes out of what you've paid so far and the second part is never charged.
If the host cancels
You get a full refund of everything you paid, whatever the home's policy says, and we email you right away.
Refunds
We send a refund the moment the booking is cancelled. It goes back to the card you paid with, and banks usually take 5 to 10 business days to show it. More answers in the Traveler FAQ.